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Frequently Asked Questions
How do I sign up for a membership?
You can sign up by visiting our website, selecting a membership plan, and completing the checkout process. Your account will be activated immediately after payment.
What payment methods do you accept?
We accept credit/debit cards and online payment gateways. Currently, all transactions are processed in test mode.
Can I cancel my membership anytime?
Yes, you can cancel your membership at any time, but payments are non-refundable. Your access will remain valid until the end of your billing cycle.
Will my membership renew automatically?
Yes, all memberships are set to auto-renew. You can manage or cancel the auto-renewal option from your account dashboard.
What happens if my payment fails?
If a payment fails, your membership may be temporarily suspended. Please update your payment details or retry the transaction to restore access.
Can I upgrade or downgrade my membership plan?
Yes, you can switch between plans anytime through your dashboard. The changes will take effect from the next billing cycle.
How do I contact customer support?
You can reach out to us via email at support@lc2swansea.com for any queries related to your membership, transactions, or account issues.
Are there any hidden charges?
No, all charges are clearly stated during checkout. There are no hidden fees or extra charges beyond your selected membership plan.
What benefits do I get with my membership?
Your membership grants you access to fitness programs, wellness services, and exclusive member-only features, depending on your selected plan.